Refund & Credit Policy

1. All Purchases Are Final

All purchases — including monthly subscription plans and Top-Up credit packs — are final. We do not offer monetary refunds for digital services once payment has been processed. By completing a purchase you acknowledge that the service is immediately available and expressly waive any applicable cooling-off right under consumer protection law.

2. Subscription Credits

Credits included in a monthly subscription are available for the duration of the active billing period. Unused subscription credits are forfeited when the subscription ends or is cancelled — they are not carried forward or refunded.

3. Top-Up Credits

Top-Up credit packs do not expire. They remain in your account indefinitely and are not affected by subscription status. Top-Up credits are non-transferable and have no cash value.

4. Credit Refunds for Failed AI Jobs

If an AI enhancement or listing generation job fails due to a server-side error (not a user-caused issue such as an unsupported file format), the consumed credits are automatically refunded to your account balance within seconds. No support contact is required.

5. Billing Errors

If you believe you were charged in error (e.g. duplicate charge or system fault), contact us within 14 days of the charge at •••@••• with your invoice details. We will review and, where applicable, issue a correction.

6. Account Closure

Upon account closure, any remaining credits — whether from a subscription or Top-Up — are forfeited and will not be refunded.

7. Contact

For billing questions, email •••@•••.